Frequently Asked Questions

<p>Repair times vary depending on the issue, part availability, and shipping. Most in-store repairs can be completed the same day, while more complex repairs or parts that need to be ordered may take longer. Next day shipping is available for parts used in most repairs. Once we inspect your device, we’ll give you an estimated turnaround time and keep you updated.</p>

<p style="text-align: center; "><font color="#555555" face="Lato, sans-serif"><span style="font-size: 16px;"><b>We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers.</b></span></font><br></p>

<p>Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and erase your device for extra security however this may not always be possible, in order to test the device and complete our checks to the highest standard we would need the access code. This code is only accessible by your acting account manager and is not passed on to anyone else. <br/></p>

<p>Yes. All repairs performed by Dynamic Repairs include a 60-day warranty covering issues with the repair performed. The warranty does not cover physical damage that occurs after the repair.</p>

<p>You can speak with us directly! Customer service is available Monday through Friday, 11:00 AM to 6:00 PM. You can also book your repair online at any time.</p>